FAQs
Frequently Asked Question
General
A: We offer a wide range of high-quality raw food items and exquisite textiles/fabrics, celebrating the best of African culture.
A: Our office is located at Phase 2, No. 1, Sobi FM, Beside Flourish Bread, Ilorin, Kwara State, Nigeria.
A: Yes, we ship both within Nigeria and internationally. Please refer to our shipping policy for details.
Orders and Shipping
A: You can place an order directly through our website. Simply browse our products, add them to your cart, and proceed to checkout.
A: We offer various shipping options, and delivery times vary depending on your location. Please see our shipping policy for more information.
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.
A: Please contact our customer support team immediately with photos of the damaged or incorrect item. We will arrange for a replacement or refund.
Returns and Refunds
A: We have a customer-friendly return policy. Please refer to our return policy page for detailed information on eligible items and procedures.
A: To request a refund, please contact our customer support team with your order details and reason for the refund.
Products
A: Yes, we prioritize sourcing our food products from trusted suppliers who adhere to ethical and sustainable practices.
A:Care instructions vary depending on the fabric. Please refer to the product description or care label for specific guidelines.
Account and Security
A: You can create an account during the checkout process or by clicking the “Sign Up” button on our website.
A: Yes, we take the security of your personal information seriously. We use secure encryption and follow industry best practices to protect your data.
